.ks-launcher,.ks-panel{font:14px/1.55 -apple-system,BlinkMacSystemFont,"Microsoft YaHei","Noto Sans Khmer",sans-serif;box-sizing:border-box}.ks-launcher{position:fixed;right:18px;bottom:calc(96px + env(safe-area-inset-bottom));z-index:7000;border:1px solid #d9b661;border-radius:28px;background:#102e60;color:#fff;min-width:72px;min-height:50px;padding:12px 20px;box-shadow:0 5px 24px #102e6033;cursor:pointer;font-weight:700}.ks-launcher:before{content:'◉';color:#ead08a;margin-right:7px}.ks-panel{position:fixed;z-index:7010;right:18px;bottom:calc(96px + env(safe-area-inset-bottom));width:390px;height:650px;max-width:calc(100vw - 24px);max-height:calc(100dvh - 120px - env(safe-area-inset-top));background:#fff;color:#172f50;border:1px solid #cfd9e7;border-radius:18px;box-shadow:0 14px 60px #071a3940;display:flex;flex-direction:column;overflow:hidden}.ks-panel[hidden]{display:none!important}.ks-panel *{box-sizing:border-box}.ks-panel>header{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:17px 18px;background:#102e60;color:white;border-bottom:3px solid #d3b15d;flex:none}.ks-panel header strong{font-size:16px;display:block}.ks-panel header small{font-size:11px;color:#d8e3f3;display:block;margin-top:4px}.ks-panel header small.online{color:#b8efcd}.ks-panel button{font:inherit;cursor:pointer;min-height:40px;border-radius:8px;border:1px solid #d3dce9;background:#f5f8fc;color:#173b67;padding:8px 12px}.ks-panel .ks-close{border-color:#7990b2;background:transparent;color:#fff;font-size:12px;flex:none}.ks-scroll{overflow:auto;overscroll-behavior:contain;min-height:0;padding:14px;scrollbar-width:thin}.ks-away{background:#fff6df;color:#805911;border:1px solid #ecd69d;padding:11px;border-radius:10px;margin:0 0 12px;font-size:12px}.ks-bar{display:flex;gap:7px;margin-bottom:12px}.ks-bar button{flex:1;font-size:12px}.ks-faq{background:#f5f8fc;border:1px solid #dde5ef;border-radius:10px;padding:11px;margin-bottom:15px}.ks-faq summary{font-size:13px;font-weight:700;cursor:pointer}.ks-quick{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}.ks-panel .ks-quick button{font-size:11px;min-height:34px;padding:6px 9px;background:white}.ks-bot-form{display:flex;gap:6px;margin:10px 0}.ks-bot-form input{min-width:0;flex:1}.ks-bot-form button{font-size:11px;flex:none}.ks-panel label{display:block;font-size:12px;margin-bottom:11px}.ks-panel label>span:first-child{display:block;margin-bottom:5px;color:#536781}.ks-panel input,.ks-panel select,.ks-panel textarea{border:1px solid #bfcddd;border-radius:8px;padding:10px;font:inherit;max-width:100%;color:#173b67;background:#fff;min-height:42px}.ks-create>label>input,.ks-create select,.ks-create textarea,.ks-reply textarea{width:100%}.ks-panel textarea{resize:vertical}.ks-panel .ks-consent{display:flex;gap:8px;align-items:flex-start;font-size:11px;line-height:1.6}.ks-consent input{width:18px;min-height:18px;height:18px;flex:none;margin-top:2px}.ks-panel .ks-consent span{margin:0}.ks-panel .ks-primary{background:#123667;color:#fff;border-color:#123667;font-weight:700;width:100%}.ks-panel button:disabled{opacity:.5;cursor:wait}.ks-muted{font-size:11px;color:#6a7c91}.ks-panel h3{font-size:14px;overflow-wrap:anywhere;margin:12px 0 5px}.ks-bubble{background:#eff4fa;border:1px solid #e0e7f0;border-radius:12px;padding:11px 12px;margin:10px 0;overflow-wrap:anywhere}.ks-bubble.mine{background:#eaf3ff;border-color:#c8ddf8;margin-left:20px}.ks-bubble small{color:#71829a;font-size:10px}.ks-bubble p{white-space:pre-wrap;font-size:12px;margin:4px 0 0}.ks-bubble>p:first-child{margin:0}.ks-panel .ks-ticket-link{display:block;width:100%;text-align:left;margin:7px 0;font-size:12px;overflow-wrap:anywhere}.ks-reply{margin:14px 0}.ks-reply textarea{margin-bottom:8px}.ks-error{font-size:12px;white-space:pre-wrap;color:#31724f}.ks-error.bad{color:#ac3545}.ks-recovery input{width:100%;font-size:10px;padding:7px;margin:5px 0 10px}.ks-recovery small{font-size:10px;color:#65778d}.ks-bot-link{display:block;background:#e9f3ff;color:#145392;padding:10px;margin:8px 0;border-radius:8px;text-decoration:none;font-size:12px}.ks-panel :focus-visible,.ks-launcher:focus-visible{outline:3px solid #d5b45f;outline-offset:2px}@media(max-width:480px){.ks-launcher{right:12px;bottom:calc(90px + env(safe-area-inset-bottom));min-height:46px;padding:10px 16px}.ks-panel{right:8px;bottom:calc(82px + env(safe-area-inset-bottom));width:calc(100vw - 16px);max-width:none;height:660px;max-height:calc(100dvh - 98px - env(safe-area-inset-top));border-radius:15px}.ks-panel input,.ks-panel select,.ks-panel textarea{font-size:16px}.ks-panel label{font-size:12px}}@media(prefers-reduced-motion:reduce){.ks-panel{scroll-behavior:auto}}

.ks-panel{margin:0;padding:0;top:auto;left:auto}.ks-panel>header{position:static;top:auto;left:auto;right:auto;bottom:auto;width:auto;height:auto;min-height:0;margin:0;box-shadow:none;transform:none}.ks-panel .ks-create,.ks-panel .ks-reply{display:block}.ks-panel .ks-bot-form{display:flex}
/* v1.1: online staff conversations use a fixed composer and familiar chat bubbles. */
.ks-panel[data-view="chat"] .ks-scroll{display:flex;flex-direction:column;padding:0;overflow:hidden;flex:1}.ks-panel[data-view="chat"] .ks-faq{display:none}.ks-panel[data-view="chat"] .ks-bar{flex:none;margin:0;padding:8px 12px;border-bottom:1px solid #e2e5e9;background:#fafafa}.ks-panel[data-view="chat"] .ks-bar button{min-height:32px;font-size:11px;padding:5px 8px}.ks-panel[data-view="chat"] .ks-away{flex:none;margin:6px 10px;padding:8px;font-size:11px}.ks-panel[data-view="chat"] #ks-thread{display:flex;flex:1;min-height:0;flex-direction:column;background:#f1f1f1}.ks-panel [hidden]{display:none!important}.ks-panel[data-view="chat"] #ks-ticket-title{font-size:11px;margin:8px 12px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:none;color:#7b8797}.ks-panel[data-view="chat"] #ks-ticket-state{font-size:10px;margin:3px 12px 6px;flex:none}.ks-panel[data-view="chat"] #ks-recovery{margin:0 12px 6px;flex:none}.ks-recovery summary{font-size:10px;color:#7f8c9c;cursor:pointer}.ks-panel[data-view="chat"] #ks-telegram{flex:none;padding:0 12px;font-size:11px;max-height:110px;overflow:auto}.ks-panel[data-view="chat"] .ks-messages{flex:1;min-height:60px;overflow:auto;padding:5px 10px;overscroll-behavior:contain}.ks-panel[data-view="chat"] .ks-bubble{display:flex;gap:8px;align-items:flex-start;background:none;border:0;border-radius:0;margin:12px 0;padding:0;overflow:visible}.ks-panel[data-view="chat"] .ks-bubble.mine{flex-direction:row-reverse}.ks-avatar{display:flex;justify-content:center;align-items:center;flex:none;width:28px;height:28px;background:#c1d1e4;color:#325278;border-radius:6px;font-size:11px}.ks-bubble.mine .ks-avatar{background:#c4d8b3;color:#59863f}.ks-bubble-body{max-width:80%;min-width:0}.ks-bubble-body>small{display:block;color:#8e98a5;font-size:9px;margin-bottom:3px}.ks-bubble.mine .ks-bubble-body>small{text-align:right}.ks-panel[data-view="chat"] .ks-bubble-body p{padding:9px 11px;background:#fff;border:1px solid #e1e1e1;border-radius:5px;font-size:13px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;color:#23364c}.ks-panel[data-view="chat"] .ks-bubble.mine p{background:#aae97c;border-color:#a0dc74}.ks-panel[data-view="chat"] .ks-reply{flex:none;display:flex;align-items:flex-end;gap:8px;background:#f9f9f9;border-top:1px solid #ddd;padding:10px;margin:0}.ks-panel[data-view="chat"] .ks-reply textarea{flex:1;min-width:0;min-height:42px;max-height:100px;height:44px;resize:none;margin:0;border:1px solid #dde1e6;background:#fff;font-size:14px;padding:10px}.ks-panel[data-view="chat"] .ks-reply button{width:auto;min-width:62px;min-height:42px;background:#54a34b;border-color:#54a34b;padding:8px 12px}.ks-panel[data-view="chat"] .ks-error{margin:0;padding:0 12px;background:#fff;font-size:11px;flex:none}.ks-offline-contact{background:#fff7e8;border-top:1px solid #e5d5b0;padding:10px 12px;flex:none;max-height:42%;overflow:auto}.ks-offline-contact p{font-size:11px;margin:0 0 8px}.ks-offline-contact label{font-size:10px;margin-bottom:7px}.ks-offline-contact input:not([type="checkbox"]),.ks-offline-contact select{width:100%;min-height:34px;padding:6px;font-size:13px}.ks-offline-contact .ks-consent{font-size:10px}.ks-offline-contact .ks-primary{font-size:12px;min-height:34px}@media(max-width:480px){.ks-panel[data-view="chat"] .ks-reply textarea{font-size:16px}.ks-offline-contact input:not([type="checkbox"]){font-size:16px}}